Barbara...I need to talk to you a minute.
This was said by one of my managers today.
Ok...which by the way is Mr. Kiss Butt.....from previous entry.
MKB: I think that our cashiers are not showing the true spirit that I would like to project to the customers.
Me: And what is that?
MKB: Well take a look down the line and tell me how many you see that are smiling.
Me...looking down the line and noticing everyone working their hardest but concentrating and not one single one was talking to the customer or smiling... so being honest I said..None
MKB: I think we are sending a negative attitude towards our customers.
Me: Well...all I know is that I do talk to my customers and I smile at each and everyone of them, because that is the way I was raised. Even if someone scowls at me I will smile and I usually get one back.
MKB: That is exactly what I am talking about
Me: Ok, so you know that I do smile right?
MKB: Oh yes, I have been watching you and you are really good with the little kids too. You always ask them about school, or how old they are or anything..and you make sure to include them
Me: Well, that is just the way I am I guess...never meet a stranger.
MKB: And I have seen people come through your line in a bad mood and by the time they leave are in a better one.
Me: Well I tend to joke around with them a bit
MKB: That is exactly what I am trying to say
MKB: You are the only one who does this
Me: Ok is there anything else?
MKB: Yes...when you do this you stick out like a sore thumb.
Me: Is that a problem?
MKB: No, but how can I get the rest of them to do this?
Me: I don't know, I just try to do it myself.
MKB: Ok, well I think instead of you getting back on the register I would like you to clean the registers that aren't being used.
Me...thinking to myself...if I am the only one (according to him) that is being friendly...why is it that he is taking me off the registers and having me clean?
I am confused.