When I first started my journal I was a waitress. In one of my entrys I wrote some tips that helped me to improve my tips. I thought I would be kind and pass my "knowledge" on to young new waitresses. Today I had a negative comment in my journal about this entry. Here is what she was negative about
3. Do it before they ask. Have the check ready. Bring extra napkins to the table. Carry out all condiments they might desire
8. Ask them if this is their first time to eat at your restaurant if you don’t know them and introduce yourself. Ask them where they are from and suggest daily specials to them.
And here is what this person wrote in my journal. Also a little side note...when I went to see who it was she left no information about herself. So maybe she will read my journal... And here is what I have to say to you Spring.....you can please some of the people some of the time....but apparently there is no pleasing you.
Being sarcastic I would have to say you were my favorite type of customer NOT
We work very hard for our tips, and we are not your slaves. Most waitresses get 2.13 plus tips.
You do not own us.....we are taking care of you while you are at our restaurant.
If you don't want to tip cook your own meals at home, wash your own dishes and go shopping for all that food we prepare for you...
Okay here are her comments....made my day I must say:
"3. Do it before they ask."
I absolutely HATE when servers bring me a refill I haven't acknowleged I wanted. I also HATE when servers bring you the check WITHOUT ASKING if you are finished. Sometimes I am NOT finished.
(I thought you didn't want us to talk to you so how can we ask your majesty if you are done?????)
"8. Ask them if this is their first time to eat at your restaurant if you don’t know them and introduce yourself. Ask them where they are from and suggest daily specials to them."
NO SMALL TALK. I came into the restaurant to be with WHO I'M DINING WITH, NOT to make FRIENDS with the wait staff. Don't introduce yourself, I'm NOT going to remember what your name is that's for sure. I'd rather them just come to the table and say "May I start y'all off with something to drink?" If you take up my time by WASTING IT, your tip will be LOWERED. I came their to eat and drink as well as dine with the person or people I am with. I DON'T want to know the wait staff or care to. I am hungry and thirsty. I want my food and drink as SOON as possible. So taking a minute to talk about daily specials that I DON'T want is WASTING my time. I don't want the waitstaff to know WHERE I'm from. That is pretty PERSONAL information to give out to someone that is a STRANGER. If the waiter or waitress wants to talk, do it AFTER the food order has been put into the computer not to DELAY someone's food.
"Dennis Riusa calls it the “part-time service mentality.” Most of you would prefer your waiters to be servers, not buddies. “I really don’t care what my waiter’s name is,” sniffs Chula Vista’s Olin Bjorsky. “I am not interested in what dishes the waiters and waitresses like,” says La Jolla’s Patricia Winter. "
Comment from springs1311 - 1/29/06 5:29 PM
Well thanks for showing us your better side. Barbara